FAQ's


Please read the following Frequently Asked Questions to quickly resolve your issues. Please contact us if the following information does not solve your problem. 

I just installed the 30 day trial, but I don't see data displaying.

    HOSTS: Real LAN or WAN hosts must be entered in the "Hosts" before data will show in most of the tabbed display grids. However, you should see live data in the last tab (Live Syslog) if the following UDP Ports are opened. Read below. 

  TRIAL DAY: The trial day maybe expired. Contact us for further assistance.

  IP/PORT: Your Network Firewall or Router appliance must be setup to send syslog data to the workstation IP which SyslogIT is installed. Use port 514 UDP.

  DAEMONS: SyslogIT uses port 514 UDP to import syslog data. You must STOP any program or service (Daemon) that uses this port. ie... kiwi syslog daemon... 

    FIREWALL: Your Operating System (O/S) maybe blocking port 514 UDP. Temporarily disable  the O/S firewall for trouble-shooting purposes and run SyslogIT again.

    ANTI-VIRUS: You may have an Anti-Virus program blocking port 514 UDP. Temporarily disable all Anti-Virus functions like Spyware and Internet Work protection trouble-shooting purposes and run SyslogIT again.    


Does SyslogIT import existing syslog files?

  Yes, starting with version 2.0 released 08/03/2007.

  Import speeds average 57 log lines per second. 


Why are some feature tabs missing?

  You are viewing Syslog in "Professional View". Go to View -> SyslogIT Version -> "Professional / Enterprise" and select   "Enterprise", then click OK. The program will   close and reopen showing all the Tabs.


Do I have to enter every network computer in the 'Hosts' lists to get SyslogIT to log syslog data?

  No, you don't need to enter ANY network computer in the 'Hosts' list to enable syslog data logging to the database. However, only "Network Activity, Port Scans, Secure Ports, Record Search and Live Syslog" tabs will view any data.


How do I get SyslogIT to simply log syslog data so I can search it later?

  Install SyslogIT and make sure the Network Firewall is sending syslog data to the IP address of the SyslogIT computer and using port 514. Read other FAQ's above for trouble-shooting